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The FTC has a funeral rule. It must be adhered to by all funeral directors when starting to make funeral arrangements with a family. Legitimate complaints to the Federal Trade Commission and other regulatory agencies are very important.
The Federal Trade Commission can be reached by phone at 1-877-FTC-HELP. You can request a complaint form and a booklet titled "Complying with the Funeral Rule" which outlines your rights. You can find the office nearest you by visiting their webiste at t http://www.ftc.gov/ro/romap2.htm/